FAQ's

Frequently Asked Questions ???

How long should a residential pump last?
It is difficult to say. It largely depends upon the manufacturer of your pump, but on average, a residential pump should last 15-20 years.

Why is my pump cycling (turning on and off constantly)?
This could be caused by several things. You could have an issue with your pressure tank or a leak somewhere in the system. If you are experiencing this issue, please call to schedule one of our technicians to diagnose your water system.

How often should I have my well cleaned / shocked / chlorinated / bleached / disinfected?
Ortman Drilling recommends this be done on a ‘as needed’ basis or at least once a year. It is always best to have a trained professional do this to help protect your well and equipment. Pouring bleach or another acidic substance improperly down your well can cause long-term damage to your well construction materials or your pumping equipment. Please call to schedule a technician to perform this procedure for you.


How often should I have my pump and pumping equipment inspected?
For a residential system, it is best to have it inspected at least once every two years. Ortman Drilling provides a Well and Pump Inspection for residential systems. Please call our office for further details.

Should I have a bigger pump installed for more pressure?
If you are having issues with pressure inside your house, it is commonly an issue with volume and not pressure. You could have an improperly sized pump, but more times than not, your home is equipped with smaller diameter water lines to your individual sinks and bathrooms, which is causing your pressure issue.

My water now smells. It never did before.
Most of the time this is caused by sulfur, which is naturally occurring and typical in certain areas of Indiana. Sulfur can be removed with filtration and softeners.

What is a constant pressure system?
A constant pressure system is a varied speed pump used to maintain pressure up to the capacity of the pump. It provides more consistent pressure than pressure switches and control panels.

Can you take a sample of our water?
Yes, we use a state certified laboratory to check for specific bacteria. We can test hardness, iron, hydrogen sulfide, manganese and pH on site. For additional parameters and contaminants, we will use a state certified laboratory.

I have a softener, but my water still smells like sulfur and tastes like eggs. What can be done?
A softener will only take out so much sulfur. In our area of Indiana, central Indiana, the level of sulfur in your water can exceed what your softener is capable of removing. Another softener or filter may be needed if you have high levels of sulfur.

I had water when I went to bed, and now I don’t. What happened?
Between the breaker and well pump, there are several electrical components that could fail. To narrow down the issue, call one of our skilled technicians. We have technicians available 24/7. Please keep in mind that after business hours, the hourly rate for our technicians increases.

How long should a pressure tank last?
On average, a pressure tank should last 10-15 years.

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